Our approach

Helping you build or buy AI that fits how you work

We learn how your team works, identify where AI could help, and find the right path: recommend an existing tool, connect you with a specialist team, or build a solution with you.

Sailboats on the Charles River with the Boston skyline
Hands working at a laptop alongside project documents

Our Process

Start with the free assessment or bring us a challenge. We explore the opportunities with you, then scope any deeper discovery and implementation around what you need.

01

Take the AI assessment (optional)

TNT Signal, our free AI assessment, suggests possible AI opportunities for your business. Use the ideas as a starting point, or come straight to us with a challenge you already have in mind.

Try the free assessment
02

Review the opportunities

In an initial call, we discuss the ideas that interest you, what you have already tried, and where work gets difficult. We may speak with a few people on your team. If an existing product is a clear fit, we can recommend it or introduce you to the team behind it.

03

Map the workflows

For opportunities that need deeper discovery, we agree the scope, then use human and AI interviews, system walkthroughs, and agreed workflow recordings to map the steps, handoffs, and tools involved. We identify where effort can be reduced and what a better workflow would require.

04

Recommend what to build or buy

We compare existing products with a custom build against your workflow, systems, and requirements. You get a recommendation with the reasoning, tradeoffs, and proposed scope. We can deliver the work or introduce a specialist team, depending on the fit.

05

Implement a first version

Once the scope and delivery team are agreed, we configure the selected tools or build a focused first version, including the integrations it needs. We work with your team as it takes shape, keeping familiar ways of working wherever they make sense.

06

Test with your team and roll out

Your team tries the solution on real tasks through user acceptance testing. We resolve issues before rollout and confirm it works for the people using it. Training, handover, and ongoing support are agreed as part of the engagement.

Our Evaluation Criteria

Fit with the work

Does it address the actual problem and make the task easier?

We look at the steps it removes, the judgment it still needs, and how people would use it.

Fit with your systems

Can it work with your existing tools, data, and permissions?

We assess the connections it needs and the changes your team would have to make.

Value relative to effort

Does the expected improvement justify the cost and disruption?

We weigh the potential benefit against implementation effort, ongoing costs, and maintenance.

Who should deliver it

Would an existing product meet the need, would a specialist team be a better fit, or should TNT Labs build it?

Our recommendation includes who would deliver the work.

A Few Practical Questions

Do we need to take the assessment first?

No. TNT Signal is a free, optional starting point for initial ideas. You can come directly to us with a question, a workflow, or a project you want to explore.

Can we bring an existing project?

Yes. You may already be considering a tool, testing a solution, or working through an implementation problem. We start with what you have and agree where our help would be useful.

What happens after launch?

We agree ownership, handover, and support as part of the engagement. Training and ongoing support can be included, with clear responsibilities for TNT Labs, your team, and any specialist delivery team.